In order to qualify for a return please ensure: Please note we accept a maximum of 6 returns within the first 6 months of purchase only. Your store credit is valid for 12 months and can be used on our entire product range. You agree to comply with all the terms and conditions when accessing or using our Services, including this Returns Policy.Īll items can be returned within 60 days of purchase for a store credit only. On receipt of return, we shall process the refund as soon as possible.This returns policy applies to all purchases made on our website and is incorporated into our Terms and Conditions. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Original shipping charges will not be refunded. Refunds will be credited to your original method of payment. We cannot be responsible for any loss for any item(s) you have chosen to send. In case of dispute, we also recommend you retain proof of sending. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse.
If you do, please inform us within 14 days of delivery. Please note that we may not refund item(s) that are sent without any returns paperwork.įor assistance, or to request an exchange, please contact us on +44 (0)20 7501 1122 or may return your items to us using your own shipper. Item(s) must be returned from the original shipping country with the original returns form. Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Our branded boxes are considered to be a part of the product and must be returned with the item(s). Items should be returned, unused and with all garment tags still attached. Please note items received outside of the specified returns period will not be accepted. Please note that we may not refund item(s) that are sent without any return paperwork. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Items must be returned in their original condition with all garment tags attached in the branded packaging provided. If you wish to return any item(s) from your order you must obtain return authorisation (RMA) If you have any questions regarding shipping please contact us on +44 20 7501 1122 or you place an order with us on, you are welcome to return any item(s) using our returns service. Due to the circumstances, we have extended our refunds policy from 14 days to 30 days and will offer store credit for returns that are received after this time, up to two months from the original purchase date. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.ĭelivery times are estimates and start from the date of dispatch. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. Please allow up to 7 working days for your order to be with you.Ĭustomers are not expected to sign for goods at present, and our delivery partners can also accommodate contactless delivery if preferred. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse.ĭuring the sales period, your order may experience a slight delay. We will do our best to keep delays to a minimum. When your order is shipped, we will send you a confirmatory email.īefore we can dispatch your purchases, we may need to confirm your details with your card issuer. When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Standard Delivery 2 - 3 business days – Fee confirmed at checkout.